Refund policy

REFUND & RETURN POLICY — RELIC & CO.

We want you to love your Relic & Co. watch. If something isn't right, here's how returns and refunds work.

1. RETURN WINDOW
You may request a return within 30 days of the delivery date.

2. CONDITION
Items must be unworn, undamaged, and in their original packaging with all tags and accessories included.

3. HOW TO START A RETURN
Contact us at support@relicandco.com with your order number and the reason for the return. We'll provide instructions and the return address.

4. RETURN SHIPPING
Customers are responsible for return shipping costs, unless the item arrived damaged or defective, in which case we cover the cost of return shipping.

5. REFUNDS
Once we receive and inspect your return, we'll notify you of its approval. Approved refunds are issued to your original payment method within 5-10 business days. Original shipping charges are non-refundable.

6. DAMAGED OR DEFECTIVE ITEMS
If your item arrives damaged or defective, contact us within 7 days of delivery with photos of the issue. We will arrange a replacement or full refund at no cost to you.

7. EXCHANGES
The fastest way to get a different model is to return your original item and place a new order for the item you want.

8. NON-RETURNABLE ITEMS
Final sale items, gift cards, and personalized or engraved products are not eligible for return unless defective.

9. RIGHT OF WITHDRAWAL — EU/UK CUSTOMERS
If you are a consumer in the European Union or United Kingdom, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason, in accordance with EU Directive 2011/83/EU. To exercise this right, contact us at support@relicandco.com within the 14-day period. This right is in addition to, not a replacement for, the 30-day return window described above.

10. CONTACT
Questions about your return? Reach us at support@relicandco.com.